We accept Visa, MasterCard, American Express, Discover credit card payment all through PayPal. PayPal account is not required. Please be advised that all your transactions are done securely on PayPal and we do not retrieve and collect your credit card details. For Malaysia and Singapore orders, you can choose direct bank transfer to complete your order.
Yes. This payment method only available for Malaysia and Singapore bank accounts. You may opt to transfer the payment via
(Malaysia) Online transfer i.e. Maybank2u, PBe, Cimb Clicks etc, or
(Singapore) Online transfer i.e. POSB, DBS, UOB etc, or
Cash deposit machine at the bank
How to convert your total payment from USD to MYR?
To convert to MYR, please copy this link into your browser: b.link/cad52 and input the exact amount you have to pay in MYR.
How to convert your total payment from USD to SGD?
To convert to SGD, please copy this link into your browser: b.link/cad43 and input the exact amount you have to pay in SGD.
Order confirmation email
An order confirmation will be sent to you via email. Please reply to the email with a photo or screenshot of the payment receipt to confirm your order. Please note that your order will not ship until we receive payment. Payment has to be made within 3 days (excluding weekends and public holidays) once the order is confirmed. Otherwise, the order will be cancelled.
Once you have placed your order successfully, an email order confirmation will be sent to the email address you have entered during checkout. Check your junk mail folder if you have not received any order confirmation from us.
All orders take 1-5 business days to be processed and shipped. Items that are made to order can take up to 10 business days to ship. 'Business days' means Monday-Friday, excluding holidays. We reuse shipping materials whenever possible.
Yes, we ship worldwide! However, we are unable to ship our products to Israel due to Malaysia doesn't have diplomatic relations with Israel. So we make another way to deliver our products to Israel. We will ship your package to Singapore and transfer to Israel by SingPost. So additional shipping fee will be charged. However, you may use the shipping address of your friend, family member or relative in a different country. We're happy to ship your order to that address and they can deliver your order to your address in Israel. Please do not hesitate to contact us if you require any further information.
We offer free shipping via Poslaju Malaysia or FlexiPack Domestic. Tracking code is provided and signature required upon delivery.
We offer International Air Mail (up to 2kg) and International Air Parcel (more than 2kg). Tracking code is provided and the recipient is required to sign a delivery receipt upon receiving the order. Our shipping rates are based on weight and vary by region. You will see your actual shipping costs during checkout.
The delivery time is approximately 1-4 business days for orders within Malaysia. For international shipping, transit times may vary depending on origin and destination. It normally takes about 10-30 business days for a parcel to reach it's destination. It may arrive earlier, depend on custom clearance and transport conditions. Minifanfan is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
We will email the shipping details to customers once the items are sent. All Poslaju, Registered and Expedited packages need to be signed for upon delivery. If no one is available to sign for the package, the postal service will leave a notification with further instructions for pick-up or re-delivery, and it is the customer's responsibility to follow through in obtaining the package. It is your obligation to enter the correct delivery address details at the time of ordering. Any packages that are returned to us for insufficient address, or are unclaimed, the customer is responsible for the additional shipping fees.
Buyer should pay for the return shipment. Please pack the product in its original packaging. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. To return your product, you should mail your product to: 99, Jalan Kaki Bukit, 02200 Kaki Bukit, Perlis, Malaysia.
Once a qualified refund is received, please allow 7 business days for a refund to be processed. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any packages that are returned to us for insufficient address, or are unclaimed, the customer is responsible for the additional shipping fees. We also accept refund and it will be processed minus shipping and a restocking fee of 25% of the purchase price will be applied to all returns. (Unless it is our mistake)
We apologize for any problems that may have occurred with your order. Unfortunately once an order has left our studio for posting there is very little we can do. Minifanfan is a small business, so we cannot be held responsible for any lost, damaged or stolen packages. we will do our best to assist you, but we cannot guarantee that we will be able to resolve the issue. Please contact us within 3 days upon receiving your order, or email us immediately if your order has not arrived after 25 business days. Please send us the physical evidence so we can present to the courier in order to file a claim. In the case of a lost/ damage/ refund claim being filed, it can take about 1 to 3 months to be resolved. We are unable to make any refunds until the courier has refunded us for the insured amount claimed.
You can cancel or change an order within an hour of placing it. After that hour has passed, the order is sent into production and it can't be cancelled or changed.
Please contact us at firstname.lastname@example.org">email@example.com as soon as possible after placing the order.
That is awesome! To get started as a Minifanfan Retailer, we'd love to hear from you. Please take a minute to fill out our wholesale application and we will get back to you shortly. We have been supplying our popular products in a lot of stockists, check out our happy customers here. Please note that not all items offered on our store are available at wholesale.
Multiple items within an order will be presented as one gift package. We will wrap up to 5 items in one gift wrapping package for $5.00. Over 5 items will be charged an additional $5.00. If you've chosen to gift wrap multiple items with the same ship-to address, please select the total number of items you would like gift wrapped in gift wrapping section. If you desire to send packages to separate addresses, you need to create an individual order for each address.
Please contact us if you are posting any of our content. Please ask for our permission before you want to use any content and hyperlink it to http://minifanfan.com/ if used online. We are happy to answer your questions or interview. High resolution photographs will be provided upon request.
We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.
Minifanfan reserves the right to modify, without prior warning and at any moment, the prices and other fees published on the website. However the products will be billed to the customer on the basis of the tariffs in force at the moment of the confirmation of the order.